Skip to content

Last updated: March 24, 2026

Refund Policy

1. Subscription Billing

All paid plans are billed monthly in advance. Your subscription renews automatically on the same date each month until cancelled.

2. Free Trial

Goxi offers a free trial that does not require a credit card. You will not be charged unless you explicitly upgrade to a paid plan.

3. Cancellation

You may cancel your subscription at any time from your account settings or by emailing [email protected]. Upon cancellation:

  • Your access continues until the end of the current billing period.
  • No further charges will be made after cancellation.
  • No partial refunds are issued for the remaining days in a billing cycle.

4. Refunds

Subscription fees already charged are generally non-refundable. However, we may issue a refund at our discretion in the following cases:

  • You were charged due to a technical error on our side.
  • You contact us within 7 days of being charged and have not substantially used the service during that billing period.

To request a refund, email [email protected] with your account email and a brief explanation.

5. Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next billing period.

6. Contact

For billing questions or refund requests:

Xtok, Inc.
1207 Delaware Ave #2507 Wilmington, DE, 19806
Email: [email protected]